ElcoSoft Service Terms

ElcoSoft believes in ethical conduct of business and considers protecting the vital classified information received from client and built in to the project sacrosanct.Service level agreements are put in place to define the minimum level of service that must be provided. They are, therefore, the basis for measuring our performance. SLA's will typically be included in the contract schedules and cover a number of areas of service including.

Confidentiality and Non Disclosure Agreements

Measuring and monitoring service levels can be achieved through user satisfaction surveys and analysis of performance data such as system response and job turn around times. It is not always easy to identify performance measures that accurately reflect the standard of service required by the client's users.SLA's can be ineffective documents unless the client has practical and realistic remedies in the event of non-performance. Such remedies might include the withholding or deduction of agreed rebates from fees otherwise payable to us, if the agreed level of performance is not maintained. The client needs to be aware that SLA's are not inflexible and there should be a review period in the SLA to cover changing client requirements and new technology. All materials, created by ElcoSoft in the course of project execution, e.g. software, source code, data structures, documentation, design options, etc., fully belong to the client unless agreed to separately. After project completion all materials are transferred to the client, and after he/she confirms the successful receipt, all electronic copies of this data will be purged unless instructed otherwise by the client.ElcoSoft is flexible and ready to consider additional conditions pertinent to rights of ownership for produced materials.

Warranty and Product Maintenance

ElcoSoft takes care in delivering a high quality product that fully adheres to the specifications defined and approved by the client. Though the deliverables are tested at multiple levels by ElcoSoft and also accepted and approved by the client, there can be times when bugs occur after the final delivery is made. ElcoSoft offers to its clients 60 days (after the final delivery) testing and trial period under which all bugs found by the Customer are fixed free of charge. Even after expiration of this period, we might provide the clients short cost-free consultations on the project concerning source code, implementation etc. ElcoSoft can offer paid support services for created products, like modification of the product and creation of successive versions, product setup, customization, and administration at the Customer's servers, end user support. ElcoSoft can provide a dedicated support team to support the product/software developed by us. The same developers who participated in the project development group carry out bug fixing and product support; therefore, such tasks are fulfilled with maximum speed and quality. The support can also be extended to providing the email and chat support to your customers. We can train our people to provide the back office support required to run the projects developed by us for you.ElcoSoft requires that client make the requisite payments by wire transfer to our bank account in India. The wire transfer details are different for various currencies in which the payment is being made and is made available to the client on project initiation. The wire transfer sender charges, if any, will have to be borne by the client.


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