Projects Portfolio

Projects Portfolio

Title Project :  eCRM                                                    

Business Issue / Challenge:

eCRM is a high end Web based application for Customer Relationship Management thatdelivers a feature-rich set of business processes that enhance marketing effectiveness, drive sales performance, improve customer satisfaction and provide executive insight into business performance. It is provided with deep collaboration and very advanced administration capabilities. eCRM provides the functionality for:

  • Sales order Management
  • Account and contact management
  • Case and interaction management
  • Product and contract management
  • Inventory Management
  • Knowledge-base management
  • Service scheduling
  • Workflow across teams and groups
  • Service reporting and analytics

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